To those of us who travel very much hotels become a second home. A warm welcome and that special care and attention make a world of difference to those who are constantly on the road.
More often than not, this is true also for the majority of those who travel the world exploring new places: a warm smile upon arrival, a kind word of courtesy make all the difference, break the ice and make Guests feel “at home”.
Hospitality is far more than a warm room and a clean bed, or a deluxe continental breakfast, it’ s about people caring for people.
Hotel Relais is a Consortium of 4 and 5 star hotels in Tuscany, our objective is to exceed your expectations. Luxury Hotels have long since recognized the need for Professionals with special capabilities at the reception: The Concierge.
Many underestimate their role and ignore the existence of this profession and the international association representing them called Clefs d’Or.
Members of this association are easily recognizable because they wear the Golden Keys on their blazer: 2 crossed keys are the symbol of the Concierges beloging to UIPA – Unione Italiana dei Portieri d’Albergo the national group which in turn is part of the UICH Unione internazionale delle Clefs d’Or ( International Union of the Golden Keys).
The association was founded in 1929 and counts 40 nations worldwide, representing the best professionals in this industry when it comes to welcoming Guests with a smile, courtesy, discretion.
We are proud to have Michele Paonessa, president of Le chiavi d’Oro Toscana with us at Plaza Hotel Lucchesi, a fine hotel in on the Lungarni of Florence and member of our consortium.
Plaza Hotel Lucchesi is a symbol of fine hospitality in Florence since 1860. The hotel is located on the right banks of the Arno river, with a spectacular view of Florence and southern exposure.
Plaza Hotel Lucchesi is a 4 star hotel in central Florence located in the immediate vicinities of Piazzale Michelangelo and San Miniato al Monte, a few steps away from the church of Santa Croce, and Ponte Vecchio and the Uffizi Gallery, just a short walk away from the Duomo (Cathedral), as well as the Accademia where the David by Michelangelo is kept.
Mentioned for over 50 years in the prestigious Michelin Guide, the Plaza Hotel Lucchesi is listed among the finest hotels in Florence in the category Grand Comfort for 2005 and 2006.
It was a pleasure to meet Michele Paonessa in Florence, at the Plaza Hotel Lucchesi.

